{"id":101,"date":"2025-04-03T03:32:07","date_gmt":"2025-04-03T03:32:07","guid":{"rendered":"https:\/\/kentavietnam.com\/?page_id=101"},"modified":"2025-04-09T02:40:37","modified_gmt":"2025-04-09T02:40:37","slug":"chinh-sach-doi-tra-hang","status":"publish","type":"page","link":"https:\/\/kentavietnam.com\/en\/chinh-sach-doi-tra-hang\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Scope of application:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Applicable to aluminum sheet products and welding materials supplied by Kenta Vietnam Engineering Co., Ltd.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Warranty conditions:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Products are still within the warranty period counted from the purchase date, according to the warranty card or purchase invoice.<\/li>\n\n\n\n<li>Products with technical defects caused by the manufacturer.<\/li>\n\n\n\n<li>Warranty does not apply to defects resulting from incorrect usage, improper storage according to instructions, or natural wear and tear.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Return and exchange conditions:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Purchased products that have been used and have technical defects or damage due to transportation.<\/li>\n\n\n\n<li>Products that do not match the type, size, or specifications compared to the order.<\/li>\n\n\n\n<li>Return request must be made within 5 days from the date of receipt, and the products must be unused.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Warranty and return process:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Contact the customer care department via the company hotline or email for detailed instructions.<\/li>\n\n\n\n<li>Provide complete product information, purchase invoice, and photos of defective products (if any).<\/li>\n\n\n\n<li>The company will process requests within 5-7 working days from the receipt of complete information.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Warranty and return costs:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Warranty is free if the defect is due to the manufacturer.<\/li>\n\n\n\n<li>Free return and exchange in cases of technical defects or errors from the company.<\/li>\n\n\n\n<li>Customers bear costs in other cases.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Support contact:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Hotline: 0972409838<\/li>\n\n\n\n<li>Email: contact@kentavietnam.com<\/li>\n\n\n\n<li>Address: No. 22, Phung Cong Service Area, Phung Cong Commune, Hung Yen Province<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Kenta Vietnam Engineering Co., Ltd. is committed to delivering quality products and the best after-sales service to customers.<\/p>","protected":false},"excerpt":{"rendered":"<p>Kenta Vietnam Engineering Co., Ltd. is committed to delivering quality products and the best after-sales service to customers.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-101","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/pages\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/comments?post=101"}],"version-history":[{"count":0,"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/pages\/101\/revisions"}],"wp:attachment":[{"href":"https:\/\/kentavietnam.com\/en\/wp-json\/wp\/v2\/media?parent=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}